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Loan Cancellation Evidence

Select which circumstance applies so you can return the correct information:

Disability

If you can prove that you’re permanently unfit for work due to a disability, your student loan can be cancelled. You’ll need to send copies of the two following items as evidence:

  1. A letter from a Doctor or Consultant stating that you’re 'Permanently unfit for work' dated within the last 6 months; and
  2. A letter from the benefits agency which shows you are in receipt of a disability related benefit. This must be the latest letter of assessment and you must send all pages.
    • .

The following benefits mean you may be eligible for student loan cancellation:

  • Employment and Support Allowance
  • Personal Independence Payments
  • Disability Living Allowance
  • An Additional Universal Credit Award Relating to Disability
  • Industrial Injuries Benefit
  • Severe Disablement Allowance

Evidence along with your Customer Reference Number should be sent to:

Customer Care Team Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD

If a customer dies

If a customer dies their student loans will be cancelled. We’ll need you to send us evidence to support this. Send one of the following:

  • original death certificate;
  • original coroner’s interim certificate;
  • copy of coroner’s certificate stamped by the coroner; or
  • copy of a foreign death certificate.

Documentation along with the Customer Reference Number should be sent to:

Customer Care Team Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD

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