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Terms and Conditions



You should read these terms and conditions before using this website in any way.

By accessing this website, you are deemed to have read and accepted these terms and conditions in full. If you do not accept these terms and conditions in full you must leave the website immediately and may not make any further use of the website.

SLC will determine, in our sole discretion, whether there has been a breach of these terms and conditions through your use of our site. Where a breach has occurred we may take such action as we deem appropriate.

If you have any questions about the content or operation of this website then please contact

If you have any questions about the payment, repayment of student loans or any of the other products administered by SLC please refer to the appropriate part of this website or refer to the website applicable to that product.

Company Details

This website is operated by SLC. SLC is wholly owned by the UK Government and operates within the policy context set by the UK Government, the Scottish Ministers and the legislative framework.

Registered office of the Student Loans Company

Memphis Building
Lingfield Point
McMullen Road
Registered in England No. 2401034
VAT registration number. 556 4352 32

Details of SLC’s functions are set out elsewhere on this website.

Other SLC offices


Student Loans Company Limited
100 Bothwell Street
G2 7JD

Hillington Office

Student Loans Company Limited
11 Carnegie Road
G52 4JT

Llandudno Junction Office

Student Finance Wales
PO Box 211
Llandudno Junction
LL30 9FU

Darlington Office

Student Loans Company Limited
The Memphis Building
Lingfield Point
McMullen Road
Co Durham

Prohibited uses

You may only use our site for lawful purposes.

You may not use our site:

  • In any way which breaches or is likely to breach any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose, intention or effect.
  • To send or upload any material which does not comply with our content standards.
  • To knowingly transmit any data, send or upload any material which contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these terms and conditions.
  • Not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any third party.
  • Not to attempt to use excessive bandwidth that could constitute a denial of service attack.


Transmission and storage of information

The information that we collect from you, or that you provide to us, may be transferred to, and stored at, a destination outside the European Economic Area (EEA).

It may also be processed by staff operating outside the EEA who work for us or for one of our service providers. Such staff and service providers maybe engaged in, among other things, the administration of the Student Loans Scheme, the collection of repayments made by you in relation to your Student Loans Account and the provision of support services to us.

By accessing our site, you agree to this transfer, storing or processing.

We will take all steps reasonably necessary to ensure that the information that we collect from you, or that you provide to us, is treated securely and in accordance with our privacy policy.

All personal data you provide to us is stored on our secure servers or those of our service providers and any repayment transactions will be encrypted.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect any personal data contained within information that we collect from you, or that you provide to us, we cannot guarantee the security of such personal data during its transmission to our site.

Accordingly, any transmission is at your own risk. Once we have received any personal data contained within information that we collect from you, or that you provide to us, we will use strict procedures and security features to try to prevent unauthorised access. We will oblige our service providers in a similar manner.

Use and disclosure of information

If you make repayments in relation to your Student Loans Account using our site we will disclose information that we collect from you, or that you provide to us, to Worldpay Ltd, P.O. Box 70, 3980 CB Bunnick, the Netherlands and Stichting Trusted Third Party Bibit Internet Payments, a foundation registered under Dutch law at the Chamber of Commerce in Utrecht under number NL30160208 (hereinafter jointly referred to as Worldpay Ltd).

Worldpay Ltd provide repayment collection services to us. Worldpay Ltd act as data processor on our behalf in this respect. Worldpay Ltd shall process the information you provide on our behalf only to process the collection of funds related to your repayment instruction.

Worldpay Ltd will not pass the information you provide to any third party other than the financial institution managing the chosen repayment method on your behalf.

For further information in this respect you are recommended to examine the privacy policy of Worldpay Ltd.

Content standards

These content standards apply to all information which you provide to us (information). You must comply with the spirit of the following standards as well as the letter. These standards apply to all information you provide to us, in whole or in part.

Information must:

  • Be true and accurate in all respects.
  • Comply with applicable law in the United Kingdom and in any country from which it is posted.

Information must not:

  • Be likely to deceive any person
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Advocate, promote or assist any unlawful act such as (by way of example only) credit card fraud, copyright infringement or computer misuse.


Data Protection and Privacy

By proceeding to use this website, you consent to the terms and conditions herein and to SLC’s processing of your personal data for the purposes set out herein. SLC recognises that your privacy is important to you. You should therefore read our Privacy Policy and Information Charter which explain why and how we will use any personal information you supply to us via this website. By accepting these terms and conditions you also agree to accept the terms of our Privacy Policy and Information Charter.


This website and associated content is strictly © Copyright of the Student Loans Company. All rights are reserved.

All intellectual property and copyright in the design and layout of this website and the material and information published on its pages are vested in SLC. You may not copy any part of the site or do any other act in relation to any part of the site that is prohibited by copyright other than the following:-

a) you may print or download to a local hard disk any page for your personal and non-commercial use only;

b) in material issued to third parties you may quote from the site provided you give due accreditation to the author and to SLC.

c) note that documents or other information printed or downloaded to a local hard disk from the website automatically become ‘uncontrolled’ immediately the moment they are printed or downloaded. The only ‘controlled’ (i.e. ‘current’) versions are those on the website.

Permission to use or reproduce any of this material in any manner other than as listed above should be directed to SLC. You must not modify the paper copies of any materials you have printed off or downloaded unless you have been authorised to do so by SLC albeit you may make annotations or notes on paper copies you have printed off for your own personal use.

Linking Policy

Certain links in this website will lead to websites that are not under the control of SLC. When you activate these you will leave this website. SLC has no control over and accepts no liability in respect of materials, products or services available on any website which is not under the control of SLC. SLC is providing these links to you only as a convenience, and inclusion of any link does not imply endorsement by SLC of the site.

You may link to our website, providing you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to establish any form of association, approval or endorsement on our part where none exists.


The material and information contained on this website is for general information purposes only. You should not rely upon the material or information on the website as a basis for making any business, legal or any other decisions. Whilst we endeavour to keep the information up to date and correct, SLC makes no representations or warranties of any kind, expressed or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such material is therefore strictly at your own risk.

To the extent not prohibited by law, in no circumstances shall SLC be liable to you or any third party for any loss or damage (including, without limitation, damage for loss of business or loss of profits and consequential losses), arising directly or indirectly from your use of, or inability to use, this site or any of the material contained in it and SLC expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

SLC is not liable for the contents, reliability or availability of any external internet sites listed, nor does it necessarily endorse any views or services mentioned within them. SLC has no control over the Internet and takes no responsibility for service interruption or the transmission of viruses or other malicious computer code through this website. SLC do not guarantee that this website, or any part of it, will be available for access at any particular time or times.


Where we have given you (or where you have chosen) a username and password and/or secret question which enables you to access certain parts of our site you are responsible for keeping these details confidential. We ask you not to share this login and/or password with anyone.


You agree to indemnify and to keep SLC indemnified for and against any costs, claims, demands, expenses and liabilities suffered by SLC arising from or which is directly or indirectly related to your access to and/or use of the website.

Applicable Law and Jurisdiction

These Terms and Conditions are governed and will be interpreted in accordance with the Scottish Courts. The Scottish Courts shall have non-exclusive jurisdiction to settle any claim or dispute which might arise out of, or in connection with, these terms and conditions although we reserve the right to bring proceedings against you for breach of these conditions in your country of residence or other relevant country.

Changes to Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time by posting revisions on the site, in each case with effect from the date on which the amendment is posted on the website. You should check the website from time to time to review the then current terms and conditions. Your continued use of the website will be deemed to indicate your acceptance of the amended terms and conditions.


Version 1.0 - updated 1 April 2009

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