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Contacting Us

 

Student loans

If you have an enquiry about Income Contingent Repayment (ICR):

  • Tel: 0300 100 0611 (open Mon-Fri from 8.00am to 8.00pm and Saturday 9.00am to 4.00pm)
  • Minicom: 0300 100 0620 (You must have access to a Minicom device in order to use this service)

If you have an enquiry about Repayment of Teachers Loans:

  • Tel: 0300 100 0611 (open Mon-Fri from 8.00am to 5.30pm)
  • Minicom: 0300 100 0620 (You must have access to a Minicom device in order to use this service)


Calling from overseas

If you are calling from overseas about Income Contingent Repayment:

  • Tel: +44 141 243 3660 (open Mon-Fri from 8.00am to 8.00pm and Saturday 9.00am to 4.00pm)

If you are calling from overseas about Income Contingent Repayment and your account is in arrears:

  • Tel: +44 141 243 3970 (Open - Mon - Thur 8.00am to 8.30pm, Friday 8.00am to 5.30pm and Saturday 9.00am to 1.00pm)

If you are calling from overseas about any other kind of loan:

  • Tel: +44 141 306 2000 (open Mon-Fri from 8.00am to 5.30pm)


Arrears enquiries

If you are behind with your ICR loan repayments:

  • Tel: +44 141 243 3970 (open Mon-Thurs from 8.00am to 8.30pm, Fri 8.00am to 5.30pm and Saturday 9.00am to 1.00pm)
  • Minicom: 0300 100 0626 (You must have access to a Minicom device in order to use this service).

Grant overpayments:

Use this email address if you have an End of Course/After Course Grant Overpayment


How to make a complaint

We very much hope that you are satisfied with the service you've received. However, we do recognise that from time to time things can go wrong. If you have tried phoning us to sort this out but still feel we haven't been able to resolve your issue you may wish to use our formal complaints handling service.

Please note that you should not raise a complaint if you have a general account enquiry, or if you are having problems with your login details. If you have a general enquiry please contact us on one of the numbers above.


Contacting us - Braille or large print letters, forms and guides

If you need any of our letters, forms or guides sent to you in Braille, please email brailleandlargefonts@slc.co.uk with the following information:

  • Name
  • Customer Reference Number
  • Address

If you need large print versions of any of our letters, forms or guides, please email brailleandlargefonts@slc.co.uk with the following information:

  • Name
  • Customer Reference Number
  • Address
  • Font Size ie (18)
  • Font Type ie (arial)

Please note, we cannot respond to any questions about your account through this email address.

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