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Contacting Us

 

Currently we are experiencing large volumes of incoming calls. Whilst we endeavour to answer all queries as quickly and effectively as possible, please be aware that there may be delays in answering your call.


In the meantime, you may be able to find the answer to your question within this site, or login to your account where you can update your personal details, view your balance and make payments to your loan.


Thank you for your patience.



Student Loans

If you have an enquiry about Income Contingent Repayment (ICR) or Repayment of Teachers Loans (RTL):

  • Tel: 0845 0738 891 (open Mon-Fri from 8.00am to 5.30pm)

If you have an enquiry about fixed-term (mortgage style) loans - if your course began before 1998:

  • Tel: 0845 0738 889 (open Mon-Fri from 8.00am to 8.00pm)

If you have a question about deferment:

  • Tel: 0845 0738 890 (open Mon-Fri from 8.00am to 8.00pm)


Calling from Overseas

If you are calling from overseas about Income Contingent Repayment:

  • Tel: +44 141 243 3660 (open Mon-Fri from 8.00am to 5.30pm)

If you are calling from overseas about the Repayment of Teacher's Loans:

  • Tel: +44 141 243 3970 (open Mon-Fri from 8:00am to 5:30pm)

If you are calling from overseas about any other kind of loan:

  • Tel: +44 141 306 2000 (open mon-fri from 8.00am to 8.00pm)


Arrears enquiries

If you are behind with your loan repayments:

  • Tel: 0845 0738 895 (open Mon-Thurs from 8.00am to 8.30pm, Fri 8.00am to 5.30pm and Saturday 9.00am to 1.00pm)
  • Minicom: 0845 0738 907 (You must have access to a Minicom device in order to use this service).
  • Email: Collections@slc.co.uk


General enquiries

If you have an enquiry about any student loan:

  • Tel: 0845 026 2019
  • Minicom: 0845 0738 906 (You must have access to a Minicom device in order to use this service).

How to make a complaint

We very much hope that you are satisfied with the service you've received. However, we do recognise that from time to time things can go wrong. If you have tried phoning us to sort this out but still feel we haven't been able to resolve your issue you may wish to use our formal complaints handling service.

Please note that you should not raise a complaint if you have a general account enquiry, or if you are having problems with your login details. If you have a general enquiry please contact us on one of the numbers above.


If you require correspondence in large font

Should you require correspondence be converted into large font please email us at:

With the following information:


  • Name
  • Customer Reference Number
  • Address
  • Font Size ie (18)
  • Font Type ie (arial)

If you require correspondence in braille

Should you require correspondence be converted into large font please email us at:


With the following information:


  • Name
  • Customer Reference Number
  • Address
 

SLC Information Charter

Your privacy is important to us. We may need to handle personal information about you so that we can provide services for you. This charter is intended to give you confidence in the security of that information by explaining what we do with it.


If we ask you for personal information, we promise:

  • to tell you why we need it;
  • to only ask for what we need;
  • to look after it and make sure it’s only accessible to those with a genuine need to see it;
  • to let you know where information is shared between organisations to give you better services - and to give you the opportunity to say no to this where we can;
  • to make sure we don’t keep it longer than necessary; and
  • not to make your personal information available for commercial use without your permission.

In return, we ask you to:

  • give us accurate information; and
  • tell us as soon as possible if there are any changes, such as a new address.
    This helps us to keep your information reliable and up to date.

You can get more details on:

  • how to find out what information we hold about you and how to ask us to correct any mistakes;
  • agreements we have with other organisations for sharing information;
  • circumstances where we can pass on your personal information without telling you, for example, to prevent and detect crime, to produce anonymised statistics, or where we are required to do so by a relevant authority;
  • our instructions to staff on how to collect, use and delete your personal information;
  • how we check the information we hold is accurate and up to date; and
  • how to make a complaint about how we hold or use your information.

The Student Loans Company, together with the Department for Business Innovation and Skills, and partner organisations, has signed up to these shared principles for handling your information.


For more information, contact:


Data Protection Officer
The Student Loans Company Ltd
100 Bothwell Street
Glasgow
G2 7JD


legalqueries@slc.co.uk


When we ask you for information, we will keep to the law, including the Data Protection Act 1998. For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 08456 30 60 60 or 01625 54 57 45 Fax: 01625 524510 Website: www.ico.gov.uk
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