Currently we are experiencing large volumes of incoming calls. Whilst we endeavour to answer all queries as quickly and effectively as possible, please be aware that there may be delays in answering your call.
In the meantime, you may be able to find the answer to your question within this site, or login to your account where you can update your personal details, view your balance and make payments to your loan.
Thank you for your patience.
Student Loans
If you have an enquiry about Income Contingent Repayment (ICR) or Repayment of Teachers Loans (RTL):
- Tel: 0845 0738 891 (open Mon-Fri from 8.00am to 5.30pm)
If you have an enquiry about fixed-term (mortgage style) loans - if your course began before 1998:
- Tel: 0845 0738 889 (open Mon-Fri from 8.00am to 8.00pm)
If you have a question about deferment:
- Tel: 0845 0738 890 (open Mon-Fri from 8.00am to 8.00pm)
Calling from Overseas
If you are calling from overseas about Income Contingent Repayment:
- Tel: +44 141 243 3660 (open Mon-Fri from 8.00am to 5.30pm)
If you are calling from overseas about the Repayment of Teacher's Loans:
- Tel: +44 141 243 3970 (open Mon-Fri from 8:00am to 5:30pm)
If you are calling from overseas about any other kind of loan:
- Tel: +44 141 306 2000 (open mon-fri from 8.00am to 8.00pm)
Arrears enquiries
If you are behind with your loan repayments:
- Tel: 0845 0738 895 (open Mon-Thurs from 8.00am to 8.30pm, Fri 8.00am to 5.30pm and Saturday 9.00am to 1.00pm)
- Minicom: 0845 0738 907 (You must have access to a Minicom device in order to use this service).
- Email: Collections@slc.co.uk
General enquiries
If you have an enquiry about any student loan:
- Tel: 0845 026 2019
- Minicom: 0845 0738 906 (You must have access to a Minicom device in order to use this service).
How to make a complaint
We very much hope that you are satisfied with the service you've received. However, we do recognise that from time to time things can go wrong. If you have tried phoning us to sort this out but still feel we haven't been able to resolve your issue you may wish to use our formal complaints handling service.
Please note that you should not raise a complaint if you have a general account enquiry, or if you are having problems with your login details. If you have a general enquiry please contact us on one of the numbers above.
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Should you require correspondence be converted into large font please email us at:
With the following information:
- Name
- Customer Reference Number
- Address
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If you require correspondence in braille
Should you require correspondence be converted into large font please email us at:
With the following information:
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