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Contacting Us

 

Student loans

If you have an enquiry about Income Contingent Repayment (ICR):

  • Tel: 0300 100 0611 (open Mon-Fri from 8.00am to 8.00pm and Saturday 9.00am to 4.00pm)

If you live in Wales and have a query about Income Contingent Repayment (ICR):

  • Tel: 0300 100 0370 (open Mon-Fri from 8.00am to 6.00pm)

We welcome Welsh correspondence and calls. This won't lead to a delay in our response.


Calling from overseas

If you are calling from overseas about Income Contingent Repayment:

  • Tel: +44 141 243 3660 (open Mon-Fri from 8.00am to 8.00pm and Saturday 9.00am to 4.00pm)

If you are calling from overseas about Income Contingent Repayment and your account is in arrears:

  • Tel: +44 141 243 3970 (Open - Mon - Thur 8.00am to 8.30pm, Friday 8.00am to 5.30pm and Saturday 9.00am to 1.00pm)

If you are calling from overseas about any other kind of loan:

  • Tel: +44 141 306 2000 (open Mon-Fri from 9.00am to 5.30pm)


Arrears enquiries

If you are behind with your ICR loan repayments:

  • Tel: +44 141 243 3970 (open Mon-Thurs from 8.00am to 8.30pm, Fri 8.00am to 5.30pm and Saturday 9.00am to 1.00pm)

Overpayments:

If you have an overpayment of grant

  • Tel: 0300 100 0629 (open Mon-Thurs from 8.00am to 8.30pm, Fri 8.00am to 5.30pm and Saturday 9.00am to 1.00pm)
  • Email: SLC_Grant_Repayment@slc.co.uk

If you have an overpayment of loan

  • Tel: 0300 100 0628 (open - Mon - Thur 8.00am to 8.30pm, Friday 8.00am to 5.30pm and Saturday 9.00am to 1.00pm)

Making a complaint

Wherever you lived when you applied for student finance, complaints are handled by the Student Loans Company, who deliver the student finance service on behalf of the UK Government and Devolved Administrations.


Contacting us - Braille or large print letters, forms and guides

If you need any of our letters, forms or guides sent to you in Braille, please email brailleandlargefonts@slc.co.uk with the following information:

  • Name
  • Customer Reference Number
  • Address

If you need large print versions of any of our letters, forms or guides, please email brailleandlargefonts@slc.co.uk with the following information:

  • Name
  • Customer Reference Number
  • Address
  • Font Size ie (18)
  • Font Type ie (arial)

Please note, we cannot respond to any questions about your account through this email address.

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