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Contacting Us
Student Loans
If you have an enquiry about Income Contingent Repayment (ICR) or Repayment of Teachers Loans (RTL):
- Tel: 0845 0738 891 (open Mon-Fri from 8.00am to 8.00pm)
If you have an enquiry about fixed-term (mortgage style) loans - if your course began before 1998:
- Tel: 0845 0738 889 (open Mon-Fri from 8.00am to 8.00pm)
If you have a question about deferment:
- Tel: 0845 0738 890 (open Mon-Fri from 8.00am to 8.00pm)
Calling from Overseas
If you are calling from overseas about Income Contingent Repayment:
- Tel: +44 141 243 3660 (open Mon-Fri from 8.00am to 8pm)
If you are calling from overseas about Income Contingent Repayment and your account is in arrears:
- Tel: +44 141 243 3970 (open Mon-Fri from 8.00am to 5:30pm)
- Email: ICR Overseas Arrears/SLC (arrears enquires only, all other general enquiries regarding Income Contingent Repayments overseas should be made by telephone or post)
If you are calling from overseas about any other kind of loan:
- Tel: +44 141 306 2000 (open mon-fri from 8.00am to 5.30pm)
Arrears enquiries
If you are behind with your loan repayments:
- Tel: 0845 0738 895 (open Mon-Thurs from 8.00am to 8.30pm, Fri 8.00am to 5.30pm and Saturday 9.00am to 1.00pm)
- Minicom: 0845 0738 907 (You must have access to a Minicom device in order to use this service).
Mortgage style loans (before 1998) and grant overpayments:
Use these emails if you have a mortgage sylte loan or an End of Course/After Course Grant Overpayment
If you live outside the UK and have an Income Contingent Repayment loan (after 1998)
How to make a complaint
We very much hope that you are satisfied with the service you've received. However, we do recognise that from time to time things can go wrong. If you have tried phoning us to sort this out but still feel we haven't been able to resolve your issue you may wish to use our formal complaints handling service.
Please note that you should not raise a complaint if you have a general account enquiry, or if you are having problems with your login details. If you have a general enquiry please contact us on one of the numbers above.
If you require correspondence in large font
Should you require correspondence be converted into large font please email us at:
With the following information:
- Name
- Customer Reference Number
- Address
- Font Size ie (18)
- Font Type ie (arial)
If you require correspondence in braille
Should you require correspondence be converted into large font please email us at:
With the following information:
- Name
- Customer Reference Number
- Address
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SLC Information Charter
Your privacy is important to us. We may need to handle personal information about you so that we can provide services for you. This charter is intended to give you confidence in the security of that information by explaining what we do with it.
If we ask you for personal information, we promise:
- to tell you why we need it;
- to only ask for what we need;
- to look after it and make sure it’s only accessible to those with a genuine need to see it;
- to let you know where information is shared between organisations to give you better services - and to give you the opportunity to say no to this where we can;
- to make sure we don’t keep it longer than necessary; and
- not to make your personal information available for commercial use without your permission.
In return, we ask you to:
- give us accurate information; and
- tell us as soon as possible if there are any changes, such as a new address.
This helps us to keep your information reliable and up to date.
You can get more details on:
- how to find out what information we hold about you and how to ask us to correct any mistakes;
- agreements we have with other organisations for sharing information;
- circumstances where we can pass on your personal information without telling you, for example, to prevent and detect crime, to produce anonymised statistics, or where we are required to do so by a relevant authority;
- our instructions to staff on how to collect, use and delete your personal information;
- how we check the information we hold is accurate and up to date; and
- how to make a complaint about how we hold or use your information.
The Student Loans Company, together with the Department for Business Innovation and Skills, and partner organisations, has signed up to these shared principles for handling your information.
For more information, contact:
Data Protection Officer
The Student Loans Company Ltd
100 Bothwell Street
Glasgow
G2 7JD
When we ask you for information, we will keep to the law, including the Data Protection Act 1998. For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 08456 30 60 60 or 01625 54 57 45 Fax: 01625 524510 Website: www.ico.gov.uk
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