Under the terms of your student loan credit agreement, you are expected to either make regular repayments, or defer (postpone) repayment if your income falls under a certain level. For more information about deferment please see the Deferring Your Loan section.
If you have financial problems and cannot defer repayment or meet your monthly repayment amount, you must inform us immediately. We will do as much as possible to advise and assist you.
We may be able to help you by arranging a reduced repayment schedule, although we may ask you to discuss reduced repayment plans with your other creditors as well.
Remember that even if you do arrange to make reduced student loan repayments, the full monthly repayment amount of your student loan will still fall due, and part of it will remain unpaid. You will still need to repay these outstanding amounts - we will work with you to arrange the best way in which to do this.
If you are having difficulties making repayments and need to discuss your current arrangements, please contact us on 0845 026 2019.
If you are calling from abroad please use this number +44 141 243 3660.
Important information about how we recover outstanding arrears
We actively contact customers to discuss repayments and pursue arrears. As part of this work, we send letters to those customers who consistently fail to repay what is due, requesting that they contact us (or if appropriate, their private sector loan administrator) within 28 days to discuss the options available to them.
After this date, unless there are mitigating circumstances, we register customers who have not deferred and are not meeting their repayment obligations with UK Credit Reference Agencies.
This is done to ensure that
- loans are properly collected; and
- customers are protected from getting into furtther long-term debt through excessive borrowing.
Customers who engage with us and make suitable arrangements to repay or defer repayments will not face court action for as long as they keep to heir agreed repayment plan.
Customers earning below £27,050 can apply for deferment, please see the Deferring your loan section for more information.
