Latest News

New interest rates on student loans

26 August 2010

Details of the new interest rates taking effect from 1 September 2010 can be found on our Interest Rates page.

These changes will affect all student loans.

Overseas repayment customers

5th April 2010

Details of the latest Overseas Thresholds, taking effect from 1st May 2010 can be found on our Overseas Threshold page

These Repayment thresholds only apply to Income Contingent Loans (loans taken out from 1998 onwards).

Essential Maintenance

Due to essential maintenance this website will be unavailable between 5pm - 9pm on Thursday 2nd September.

We apologise for any inconvenience caused.

Received a letter or form from us regarding repayment of your Income Contingent Loan?

16 April 2010

You may have received a letter or form from us regarding repayment your income contingent student loan.

We have a list of frequently asked questions that you may find helpful.

For more information about repayment, see How and When you repay.

New features for your online account

16 February 2010

We have added some great new features to your online account to make repaying your student loan easier.

• Set up a Direct Debit on your account or amend an exisiting Direct Debit instruction online.
• Set up a regular monthly payment from your debit or credit card so you don't have to call us each month to make your payment. Find this under 'Make a Card Payment' on your online account.
• Change the day of the month your repayments are taken from your account.
• Tell us if you are moving overseas for an extended period of time or if you are returning to the UK from abroad by updating your address online.

Login to your account now by clicking on the link at the top of the page, or find out how to use your online account.

Get Safe Online - beware of 'too good to be true' job offers

Internet users and job hunters are being urged to be on their guard against ‘too good to be true’ money earning opportunities during the economic downturn.

According to Get Safe Online, the UK’s national internet security initiative, fraudsters are making use of legitimate channels - including mainstream recruitment websites - to mislead web users into thinking they have a genuine job as a ‘financial manager’, ‘money transfer agent’, ‘shipping manager’ or even ‘mystery shopper’ (purporting to evaluate customer service at high street banks).

Lured by the prospect of substantial earnings for relatively little work, many victims instead end up tagged as criminals, with their bank accounts suspended and liable to repay the full amount of laundered funds.

Get Safe Online week starts on the 16th November. To find out more, visit Get Safe Online

Giving permission for another person to access your account

4 August 2009

Did you know you can give permission for someone else to access your account over the phone?

This could be useful if you’re going overseas or even if you just want someone else to be able to get information or update account details for you.

For more information about how to set this up, go to our section about third parties.

Information about your annual statement for income based loans

9 June 2009

If you have recently received an annual statement from us, you can find out about the different pieces of information shown on it in the section About Your Statement.

You may also find the Frequently Asked Questions section useful.